CATERING AND SERVICE POLICIES
ORDERING LEAD TIME
- Please use the following minimum guidelines for placing your order:
- 24 hours for all coffee service.
- 48 hours for all morning selections, lunches and dinners.
- 5 working days for special catering events of 50 or more.
- We will make every effort to accommodate last minute requests but the lead time is necessary to ensure that fresh ingredients and adequate staff are available.
- An event confirmation will be sent to you outlining the details of the arrangements you made with us. Please review and immediately contact us if there are any changes to be made.
- All items ordered will be subject to market availability.
- Order adjustment and confirmed numbers must be received no later than 24 hours (40 people or less) and 48 hours (41 people and more) in advance otherwise you will be charged based on the booking or actual attendance, whichever is greater (in case of additional food being served)
CANCELLATIONS
- We realize that emergency cancellations do occur and we will do our best to avoid any cancellation charges. If an order is cancelled at least 48 hours in advance, we can usually avoid any charges except for specially ordered food products or prepared foods that cannot otherwise be utilized.
HOURS
- Prices quoted are for services provided during our normal business hours of 6:00 A.M. to 7:30 P.M. Monday to Friday (Holidays not included). Arrangements can be made for catering of after-hours functions. Labour charges may be applicable to after-hours functions and where additional staff is required at $18.00 per hour.
- A 15% service charge is applicable on all functions where service staff is required, off campus events and events held outside of regular business hours.
PRICING
- Unless otherwise specified, all catering orders have an 8-guest minimum.
- Prices are subject to change without notice.
- Orders are served with high quality disposable ware. Our delivery personnel will set up your orders with a table cloth (where needed) and all utensils and condiments required for your service.
- China, glassware, extra linens, wait staff and other custom services are also available at an additional cost:
- Glassware – Wine/water glass- $1.50/glass. Other glassware is available for rent. Please contact the Catering department for details.
- Table Cloths – Standard White. Rectangle (53X114) $3.00 /each, Square (81X81) $2.75 /each.
- Linen Napkins – White/Black $0.30 /each.
- Other linen colours and sizes may be available for rent upon request, advance notice required. Please contact the Catering department for details. Prices may vary.
- Any unreturned catering equipment (non-disposable) will be billed to the requesting party at full cost.
- We do not offer refunds on unused products such as soft drinks or bottled water as they are already paid for. Please take them with you.
- Other charges may apply for additional rental requirements such as tables and chairs beyond that which is available on site.
LIQUOR LICENSE
- It is the client’s responsibility to arrange for a liquor license through the MLCC. 10 business days notice is suggested. Alcohol can only be consumed in licensed areas. Please call Catering for further details.
- It is the client’s responsibility to communicate with the hospital’s corporate office to request the permission to host an event where liquor is present. Please contact (204) 237-2920 for more details.
- A Liquor Service Charge (Corkage) of $3.00 per person for wine service and $4.75 per person for full bar service is applicable and includes the storage, cooling, service, inventory and condiments needed for service
BILLING
- All internal catering orders will be billed and require payment within 30 days.
- All external events will require a deposit of 50% of the estimated total cost at the time of booking. The remaining amount of the estimated balance is due 2 days prior to the event with any outstanding balance due the day of the event.
- Non-internal customers may apply for invoicing privileges. Payment is required within 30 days.
SERVICE
- Due to the complexity of served events, 1 server is included for every 25 entrées requested. Should you request extra staff, the client will be billed accordingly at a rate of $18.00 per hour.
- Buffet products will be displayed for a maximum of two hours at any function to ensure the quality and integrity of the product.
- China service is available at $1.75 per person (does not include glass ware).
- Cleanup is not included in the pricing for orders delivered on disposable ware.
BOARDROOM SET-UP
- Boardroom A1140/A1142 will be set up using place mats, china, glassware and silverware.
- If you do not wish this upgraded service, please indicate so in your order.
